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Here at Isha Health, we deeply respect your privacy and information, and we thank you for coming to isha.health (the “Site”) and for trusting us in your journeys. We do our utmost to treat your information like we’d want our own treated, and we aim for you to be just as pleased with how we collect, use, and protect your information as you are with our mental health and wellness services.
This privacy policy (“Privacy Policy”) describes how Isha Health, Inc. (“Isha Health,” “us,” “we,” “our,” or variants) collects and uses information about you through the Site, the EMR mobile app (“App”), email, text, and other communications between you and Isha Health.
The Privacy Policy refers to information we collect:
- from on our Site and App
- from or on behalf of your medical providers and their staff
- through email, text, and other electronic communications between you and our Site or App
- when you interact with our advertising, marketing, and applications on third-party websites and services, if those applications or advertising and marketing include links to this policy.
The Privacy Policy does not apply to information we may collect:
- offline or through any other means, including on any other website operated by Isha Health or any third-party
- through any third party website or application, including through any application or content (including advertising or marketing) that may link to, or be accessible on or from, the Site or App.
Isha Health provides managed services to an independent provider group, Isha Health California, P.C. ("Medical Group"). Isha Health is not a provider group itself, has no ownership interest in the Medical Group, does not have control over the policies or practices of the Clinic and is not responsible for the quality of care provided by the Medical Group. The Medical Group have their own separate "Notice of Privacy Practices", which can be found on the Site and App.Please read this Privacy Policy carefully to understand Isha Health’s policies and practices regarding your information and how we use it. If you don’t agree with our policies, you are not permitted to use our Site or App. Therefore, by accessing or using our Site or App, you agree that you have read this Privacy Policy and you understand, and consent to be bound by, the terms and conditions herein. This Privacy Policy may change from time to time. Your continued use of our Site or App after we make changes shall constitute your acceptance of those changes, so please check this Privacy Policy periodically for updates.
We receive and collect information that you directly submit to us or that we gather when you use our Site or App, including personal information such as your name, mailing address, telephone number, email address, health data, and payment information, as well as non-personal information such as IP addresses, information that is passively or automatically collected through cookies, your browser or device, or other services, and information from third parties. We also collect information on your physical location that may be provided by you or collected through the use of our Site, App, or other communication channels. In this Privacy Policy, we refer to all of this as “Personal Information.”
We receive and collect information that you directly submit to us or that we gather when you use our Site or App, including personal information such as your name, mailing address, telephone number, email address, health data, and payment information, as well as non-personal information such as IP addresses, information that is passively or automatically collected through cookies, your browser or device, or other services, and information from third parties. We also collect information on your physical location that may be provided by you or collected through the use of our Site, App, or other communication channels. In this Privacy Policy, we refer to all of this as “Personal Information.”
We use information that you may provide to us to:
- provide, maintain, improve, and enhance the Site, App, and our services
- provide you with information you request from us
- enforce our rights arising from contracts or otherwise
- notify you about changes to this Site or App, or to our services
- provide you with notices about your account.We use other information that you may provide to us, that we may actively collect, and that may be passively collected, to:provide the Site, App, and their contents to youprovide you with content, products, or services that you request from us
- communicate with you, contact you with updates, offers, promotions, and other personalized and non-personalized messages, provide you with updates relating to the Site, App, or our services, provide information that you request, respond to your comments or questions, and provide customer support
- create and service your account
- manage your transactions and coordinate your services
- administer promotions and user surveys
- conduct research and analysis
- contact you when necessary
- fulfill any other purpose for which you provide it
- carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for collection of payments
- notify you about changes to our Site or App, or any services we provide
- perform any function needed with your consent
We may use your Personal Information to contact you with updates, offers, promotions, and other personalized and non-personalized messages. We may also use cookies to provide relevant advertising or other communications or services.
We do not sell, share, or otherwise disclose your Personal Information for reasons other than those described in this Privacy Policy.
We may disclose your Personal Information to a few third parties, including:
- your healthcare or other licensed medical providers
- our parents, subsidiaries and affiliates
- our third-party service providers, contractors, subcontractors, and business associates we use to support our business
- to any company we might merge with or acquire, or that acquires us, or in the event of structural change of our company of any form (e.g., a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Isha Health’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding).
We may also disclose your Personal Information:
- with your consent
- to fulfill the purpose for which you provide it
- to comply with our legal obligations
- to enforce our rights
- to comply with any court order, law, or legal process, and to respond to any government or regulatory request
- to enforce or apply our Terms of Use and other agreements, including for billing and collection purposes
- if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of you, your healthcare providers, Isha Health, our customers, or other relevant parties (this includes exchanging information with other companies and organizations for the purposes of, for example, fraud protection and credit risk reduction)
- for any other purpose disclosed by us when you provide the information.
Notwithstanding the foregoing, we may also disclose, without restriction, aggregated information about our users and information that does not identify any individual user.
You can access, review and update or change your Personal Information at any time either through our site, if available, or by notifying us through the channels outlined in this Privacy Policy. We may not be able to accommodate your request, however, if we believe it would violate any law or legal requirement or cause the information to be inaccurate or fraudulent.
Isha Health strives to use industry-standard data collection, storage, and processing practices and security measures to protect against any unauthorized access to, accidental loss of, or disclosure of your information.These safeguards may vary based on the sensitivity of the information that we collect and store.Unfortunately, no security method or combination of methods is fool proof. We will always strive to do our best and to work with third-party service providers that strive to do the same, but we cannot warrant or guarantee the absolute security of any Personal Information that may be transmitted to or from our Site or App. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Therefore, any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or App, or your computer or mobile device.
At Isha Health, we are committed to advancing the field of mental health care through ongoing research. As part of our efforts, we may use de-identified patient data to conduct research studies aimed at improving treatment outcomes and developing new therapeutic approaches. De-identified data means that all personal identifiers, such as your name, contact information, and any other details that could be used to identify you, are removed before the data is used for research purposes. This practice ensures that your privacy is protected while allowing us to contribute to the broader understanding of mental health conditions and treatment effectiveness. All research activities using de-identified data comply with the strictest state-level and federal regulations in the United States, including the Health Insurance Portability and Accountability Act (HIPAA).
To enhance the efficiency and accuracy of our services, Isha Health may use artificial intelligence (AI) technologies for charting and data management. AI may assist our clinicians by organizing, summarizing, and analyzing patient information to support informed decision-making. While AI is used to optimize the charting process, all decisions about your care are made by our experienced clinicians, who review and confirm any AI-generated content. We prioritize your privacy and security in all our operations, ensuring that the use of AI tools complies with all applicable state and federal laws, including HIPAA. Any data used in conjunction with AI technologies is handled with the highest level of confidentiality and care.
Our Site and App may contain links to third-party websites, services, or other resources not operated by us. Any information you provide to these parties is not subject to the terms of this Privacy Policy. Please consult the privacy policies on these sites before you provide them with any of your Personal Information.
This Site and App are not for persons under the age of 18 (collectively, “Minors”). Minors are not authorized to use this Site or App, or to provide any information through the Site or App. We do not solicit or knowingly collect information from Minors, and if we become aware of any such information being collected, we will take immediate action to delete it. Should you become aware that we have collected Personal Information from a Minor, please contact us at info@isha.health.
California residents are entitled to request and obtain from us once per calendar year
information about the categories of personal information we have shared with third parties
for their own direct marketing purposes. To request this information and for any other
questions about our privacy practices and compliance with California law, please contact us
using the information provided in the Contact Us section below.
If you are a Nevada resident, you have the right to opt out of the sale of certain personal
information, including your name and mailing address, to third parties. We do not sell your
personal information. If that were to change in the future, we will provide Nevada residents
with a method to opt-out of those transactions.
We maintain information in the United States and in accordance with the laws of the United
States, which may not provide the same level of protection as the laws in your jurisdiction.
By using the Site or App, you understand and agree that your Personal Information may be
transferred to and stored on servers located outside your resident jurisdiction and, to the
extent you are a resident of a country other than the United States, that you consent to the
transfer of such Personal Information to the United States for processing by us in accordance
with this Privacy Policy.
If you’d like to opt-out of receiving any or all communications from us, you may do so by emailing info@isha.health. If we still need to communicate with you regarding an active order or other important information, we will indicate such in our reply.
We reserve the right to amend this privacy policy at any time. Your continued use of the Site or App will constitute your acceptance of any changes or revisions to the Privacy Policy. You may want to review this Privacy Policy periodically in case of changes.
If you’d like to receive additional information about our privacy practices, have questions, or would like to make a request, you may contact us at the below addresses
info@isha.health
Letter mail:Isha Health Privacy Officer
4255 18th Street, San Francisco, CA 94114
At this time, we do not recognize automated browser signals regarding tracking mechanisms, which may include "do not track" instructions.
This website has been reviewed by Isha Health California PC. and should not be used as medical advice in place of a licensed psychiatric clinician.
This website has been reviewed by McAllister Law Office.
IN CASE OF EMERGENCY:
If you are experiencing a life-threatening emergency, please call 911 or use these resources to get immediate help.
